An important if disturbing article with the basic premise is the fact that you’ll “pay it forward” if your boss is rude to you. The article was disturbing because it reminded me of how difficult and important it is to re-calibrate after a difficult interaction so that you don’t mirror it to others.
What could have been a happier conclusion for this same premise is that positive emotions are also played forward.
While the authors suggest that walking away or learning from rude colleagues are options, I’d suggest a third which has provided more benefits than I’d expected: Take the high ground by taking the level of communication to more civilized level, implicitly inviting others to join you. I have been pleasantly surprised that the reaction (in person, or even in email), is often that people will tend to mirror back a higher level of civility.