Seth’s Blog: The only purpose of ‘customer service’…

Seth’s Blog: The only purpose of ‘customer service’….

I love Seth’s stuff. He’s prolific and often doesn’t write a lot but there are some great nuggets in his short pieces.

In this one he says that the purpose of customer service is to change feelings.  At the end of the day would this customer recommend you to their friends.  It’s that simple.

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