This article speaks about how to create space for the delicate art of “push back” when employees need to communicate that a current plan doesn’t appear viable.
- Lose the pep talk.
- Don’t mistake silence for agreement. Check the body language.
- Show them it’s OK to say “No.” They state: “Modeling that you are willing to prioritize helps your team see that they can come forward and push back.”
- Learn to ask prioritizing questions “Phrases like “What are we going to take off the list to make room for this new task?” and “Is there a different way we can approach this and still meet our objectives?” will go a long way to showing your team that you are not “out to lunch” when it comes to understanding their challenges.”
- Ask for pushback. And then reward it. “… even if it’s misguided or poorly worded. You want to reward the act of speaking up.”