This is a light read but has some good general tidbits in it on being good at conversations.
The post contains several lists so I’ll just include highlights:
The “Dos” of conversations:
– Listen more than you talk
– Tailor the conversation to the listener
The Don’ts of conversation:
– Don’t interrupt (including by saying “That reminds me…”)
– Don’t engage in one-upping
Things not to say:
“Actually, you should say ‘between you and me,” not ‘between you and I.’” A conversation isn’t the time to correct grammar mistakes.
letter to a new manager 